Privacy policy
Privacy Policy
Confía Collective Last Updated: April 2026
Overview
This Privacy Policy describes how Confía Collective ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at confiacollective.com, make a purchase, or communicate with us. It also applies when you interact with our marketing emails or sign up for updates.
"You" means you as a visitor, customer, or anyone whose information we've collected through the ways described below.
Please read this policy carefully. If you have questions, you can always reach us at hello@confiacollective.com.
What Information We Collect and How
Information you give us directly:
When you interact with us, you may provide:
- Email address — when you sign up through our website popup, check the consent box at checkout, or request a back-in-stock notification. We only add you to our email list with your explicit consent.
- Name, email, phone number, and shipping address — when you place an order through our website.
- Payment information — collected and processed securely by our payment processor. We never store your full credit card details.
- Messages and communications — if you contact us for support or with questions.
Information we collect automatically:
When you visit our site, we and our technology partners automatically collect certain information about your device and browsing behavior. This includes:
- Your IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and actions taken on our site
- How you arrived at our site (search, social media, email link, etc.)
We collect this information using cookies, pixels, and similar tracking technologies. See the Cookies and Tracking section below for more detail.
Information we receive from third parties:
When you interact with our ads on platforms like Meta (Facebook/Instagram) or Google, those platforms may share information with us about how you engaged with our ads. This helps us understand which ads are working and improve how we reach potential customers. We do not purchase customer data from any third party, and we do not sell your data — ever.
Cookies and Tracking Technologies
We use cookies and tracking tools to keep our site running, understand how people use it, and deliver relevant marketing. Here's what's active on our site:
Shopify — Powers our store and uses cookies for cart functionality, checkout, and basic site performance. See Shopify's cookie policy at shopify.com/legal/cookies.
Meta Pixel (Facebook/Instagram) — Tracks visitor activity on our site so we can measure ad performance and show relevant ads to people who have visited our site or expressed interest in our products on Facebook and Instagram. This is what makes it possible for our ads to appear to you after you've visited our site.
Google Analytics / Google Ads — Tracks site traffic, user behavior, and ad performance. Helps us understand how customers find us and how they navigate our site.
Klaviyo — Our email marketing platform. When you open or click an email we send you, Klaviyo tracks that interaction to help us understand engagement and send more relevant content.
Pinterest — We maintain an organic business presence on Pinterest where our products are listed. Pinterest may collect data about your interactions on their platform according to their own privacy policy. We do not run paid Pinterest ads or use the Pinterest tracking pixel. You can review Pinterest's privacy policy at pinterest.com/privacy.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Keep in mind that doing so may affect how parts of our site function.
Our site also recognizes the Global Privacy Control (GPC) signal. If your browser has GPC enabled, we will treat it as a request to opt out of targeted advertising and data sharing for that browser and device.
How We Use Your Information
We use the information we collect to:
- Fulfill your orders — process payments, arrange shipping, send order confirmations and updates
- Communicate with you — respond to questions, send support messages, and notify you about your order or account
- Send marketing emails — share new products, promotions, and updates with customers who have opted in. You can unsubscribe at any time.
- Send back-in-stock notifications — if you've requested to be notified when a product becomes available again
- Improve our website and marketing — understand how visitors use our site, which pages perform well, and how our ads are working
- Personalize your experience — tailor email content and ads based on your purchase history, browsing behavior, and location
- Prevent fraud and protect security — detect suspicious activity and protect both our customers and our business
How We Share Your Information
We share your information only as necessary to run our business and serve you. We do not sell your personal information — ever.
We share data with the following categories of service providers:
- Shopify — our e-commerce platform, which processes orders and stores customer records
- Klaviyo — our email marketing platform, which stores your email address and engagement data
- Meta and Google — our advertising platforms, which receive data via pixels to measure ad performance and enable targeted advertising
- Shipping carriers and fulfillment partners — to deliver your orders
- Payment processors — to securely process transactions
- Pinterest — where we maintain an organic product presence. We do not share customer data with Pinterest directly, and we do not use Pinterest's advertising tools.
Each of these partners has their own privacy practices, and we encourage you to review their policies if you'd like to understand how they handle data.
We may also share your information if required by law, to respond to legal process, or to protect the rights and safety of our customers, our business, or others.
Email Marketing and Your Consent
We only send marketing emails to people who have explicitly opted in — either through our website popup, the consent checkbox at checkout, or a back-in-stock notification request.
Every marketing email we send includes an unsubscribe link at the bottom. You can opt out at any time, and we'll remove you promptly. If you prefer, you can also email us directly at hello@confiacollective.com to be removed from our list.
Unsubscribing from marketing emails does not affect transactional emails related to your orders.
Your Privacy Rights
Depending on where you live, you may have specific rights regarding your personal information. We want to make it easy to exercise them.
All customers may:
- Opt out of marketing emails at any time via the unsubscribe link or by emailing us
- Request that we delete your personal information from our records
- Ask what information we hold about you
- Request a correction to inaccurate information
California residents (CCPA) have additional rights, including:
- The right to know what personal information we collect, use, and share
- The right to delete your personal information
- The right to opt out of the sale or sharing of your personal information (we do not sell data, but we do share certain identifiers with advertising platforms as described above)
- The right not to be discriminated against for exercising your privacy rights
Colorado residents (CPA) have additional rights, including:
- The right to access, correct, and delete your personal information
- The right to opt out of targeted advertising
- The right to appeal if we decline your request
To exercise any of these rights, email us at hello@confiacollective.com with your name and the email address associated with your account. We will respond within 45 days. We may ask you to verify your identity before processing your request. We will never discriminate against you for exercising your rights.
If you are not satisfied with how we handle your request, you may contact the Colorado Attorney General's office or the California Privacy Protection Agency, depending on your state.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining your account, processing transactions, complying with legal obligations, and resolving disputes. If you request deletion of your data, we will remove it from our active systems promptly, subject to any legal retention requirements.
Children's Privacy
Our site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at hello@confiacollective.com and we will delete it promptly.
Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our site uses SSL encryption, and payment information is processed through secure, PCI-compliant processors. No method of transmission over the internet is completely secure, but we are committed to protecting your data to the best of our ability.
Third-Party Links
Our site may include links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information with them.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page. We encourage you to review this policy from time to time.
Contact Us
Questions, requests, or concerns about your privacy? We're here.
Email: hello@confiacollective.com Mail: 1549 South Pearl Street, Denver, CO 80210