Terms of service
Terms of Service
Confía Collective Last Updated: April 2026
Overview
This website is operated by Confía Collective. Throughout these Terms, "we," "us," and "our" refer to Confía Collective. By visiting our site or purchasing from us — whether directly through our website, through a third-party platform, or through an AI-powered interface — you agree to be bound by these Terms of Service.
Please read them carefully. If you don't agree, please don't use our site or services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that powers our online sales.
Section 1 — Who Can Use This Site
By using this site, you confirm that you are at least the age of majority in your state or province, or that you have parental consent. You agree not to use our products or services for any illegal or unauthorized purpose, and to comply with all applicable laws. Violations of these Terms may result in immediate termination of your access.
Section 2 — Where You Can Purchase From Us
We sell products directly through our Shopify store at confiacollective.com. You may also discover or purchase our products through third-party platforms, marketplaces, or AI-powered tools and interfaces (such as ChatGPT or similar services).
Regardless of where or how you discover or purchase our products, these Terms of Service apply to your order and your relationship with Confía Collective. Third-party platforms have their own terms, and we encourage you to review those separately — but when it comes to your order with us, this document governs.
We reserve the right to refuse service to anyone for any reason at any time.
Please be aware that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks or changes to conform to technical requirements of connecting networks or devices. Your credit card information is always encrypted during transfer.
Section 3 — Your Order and Our Acceptance of It
Placing an order does not automatically mean it has been accepted. An order is officially confirmed and accepted when you receive an order confirmation email from Confía Collective or when the order appears as confirmed in your Shopify account record. That confirmation — not any third-party platform, AI-generated summary, or chatbot message — is the authoritative record of your purchase.
We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear to be placed by resellers or that contain errors in pricing or product information. If we cancel or modify your order, we will make reasonable efforts to notify you using the contact information you provided.
Section 4 — Product Information and AI-Generated Content
We work hard to make sure our product descriptions, images, and pricing are accurate. However:
- Colors displayed on your screen may vary from the actual product due to monitor settings.
- Prices and product availability are subject to change without notice.
- If you discovered our products through an AI-powered tool, search engine, or third-party platform, the product descriptions, pricing, or recommendations you saw there may not reflect our current offerings. AI-generated descriptions or recommendations are not created or verified by us. Always confirm product details on our official website before purchasing.
We are not responsible for inaccuracies in product information generated or displayed by third parties, AI tools, or automated systems outside of our direct control. The product listings on confiacollective.com are the source of truth.
Section 5 — Pricing and Service Changes
Prices are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or service at any time. We are not liable to you or any third party for any such changes.
Section 6 — Returns, Refunds, and Exchanges
Our Return Policy applies to all purchases made with Confía Collective, regardless of which channel, platform, or interface you used to place the order. Whether you purchased directly on our website or through a third-party tool or platform, the same return and refund terms apply.
Online purchases may also be returned or exchanged at our Denver, CO retail location, subject to our Return Policy.
Please review our full Return Policy for details on eligibility, timeframes, and process. If you have questions about a return, contact us directly at hello@confiacollective.com — do not rely on a third-party platform or AI tool to process a return or refund on your behalf.
Section 7 — Accuracy of Billing and Account Information
You agree to provide accurate, complete, and current billing and shipping information when placing an order. Please keep your account details up to date so we can process your order and reach you if needed.
Section 8 — Intellectual Property
All content on this site — including but not limited to text, product descriptions, photography, graphics, logos, brand names, and the overall look and feel of the site — is the property of Confía Collective and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our content or brand assets without our express written permission. This includes use by automated tools, AI systems, or web scrapers that collect, reproduce, or repurpose our content without authorization. Unauthorized use of our intellectual property may result in legal action.
Section 9 — Third-Party Platforms and Tools
We may link to, partner with, or be discoverable through third-party websites, apps, marketplaces, and AI-powered tools. We do not control these platforms, and we are not responsible for their content, accuracy, availability, or practices.
Any interaction you have with a third-party platform — including any purchase flow, product recommendation, or customer service interaction that occurs outside of confiacollective.com — is governed by that platform's own terms. We are not liable for any harm, errors, or damages arising from third-party platforms, AI-generated content, or indirect purchase flows.
When in doubt, please contact us directly.
Section 10 — AI-Generated Content Disclaimer
AI tools and large language models (such as ChatGPT and similar services) may reference, describe, or recommend our products based on publicly available information. This content is generated automatically and is not created, endorsed, reviewed, or guaranteed by Confía Collective.
We are not responsible for inaccurate product descriptions generated by AI tools, outdated pricing or availability information surfaced by AI platforms, or any purchase decisions made based on AI-generated content. Always verify product details and pricing on our official website before completing a purchase.
Section 11 — Digital Products and Services
If we offer digital products or services — including but not limited to downloadable content, online workshops, courses, memberships, or guides — the following applies:
Due to the nature of digital goods, all sales of digital products are final and non-refundable once access has been granted or the download has been initiated, unless otherwise stated at the time of purchase or required by applicable law. Delivery of digital products is considered complete when access or download is made available to you. We are not responsible for technical issues on your end that prevent access to digital content, but we will make reasonable efforts to assist you.
Section 12 — User Comments and Submissions
If you send us feedback, ideas, contest entries, or other submissions, you grant us the right to use that content without obligation to compensate you, maintain confidentiality, or respond. Your submissions must not violate any third-party rights, contain harmful code, or include false or misleading information. You are solely responsible for what you submit.
Section 13 — Personal Information
Your personal information is handled in accordance with our Privacy Policy, which is incorporated by reference into these Terms.
Section 14 — Prohibited Uses
You may not use this site or its content to: violate any law; infringe on intellectual property rights; harass or discriminate against others; submit false or misleading information; transmit malware or harmful code; scrape or collect personal data without authorization; or interfere with the security or functionality of the site. We reserve the right to terminate access for any violation.
Section 15 — Disclaimer of Warranties
Our service and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the service will be uninterrupted, error-free, or completely secure.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Confía Collective, its directors, officers, employees, affiliates, agents, and service providers will not be liable for any indirect, incidental, special, punitive, or consequential damages — including lost profits, lost data, or replacement costs — arising from:
- Your use of our website, products, or services
- Errors or inaccuracies in any content on our site
- Any content, descriptions, recommendations, or purchase flows initiated through third-party platforms
- Any AI-generated content, product descriptions, or recommendations referencing our products
- Any interruption, suspension, or discontinuation of our service
This limitation applies whether the claim is based in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages. Where applicable law does not permit full exclusion of liability, our liability is limited to the maximum extent permitted.
Section 17 — Indemnification
You agree to indemnify and hold harmless Confía Collective and its affiliates, partners, officers, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law, or your violation of any third-party rights.
Section 18 — Dispute Resolution
We'd always rather resolve an issue directly and simply. If you have a concern, please reach out to us first at hello@confiacollective.com and give us a reasonable opportunity to make it right before pursuing formal action.
If a dispute cannot be resolved informally, you agree that it will be resolved through binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in Denver, Colorado. You waive any right to participate in a class action lawsuit or class-wide arbitration against Confía Collective. Nothing in this section prevents either party from seeking relief in small claims court for disputes within that court's jurisdiction.
Section 19 — Force Majeure
We are not liable for any delay or failure to perform our obligations under these Terms if that delay or failure results from circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, extreme weather, shipping carrier disruptions, supplier failures, pandemics, government actions, or internet or platform outages. In such cases, we will make reasonable efforts to communicate with you and fulfill your order as soon as circumstances allow.
Section 20 — Accessibility
Confía Collective is committed to making our website accessible to all users. We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience any difficulty accessing our site or content, please contact us at hello@confiacollective.com and we will do our best to assist you.
Section 21 — Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes not resolved through arbitration as described in Section 18 shall be subject to the exclusive jurisdiction of the state and federal courts located in Denver, Colorado.
Section 22 — Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Section 23 — Termination
We may terminate or suspend your access to the site at any time, with or without notice, for any violation of these Terms. Obligations incurred before termination remain in effect.
Section 24 — Entire Agreement
These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Confía Collective regarding your use of our site and services. They supersede any prior agreements or communications on these subjects.
Section 25 — Changes to These Terms
We may update these Terms at any time by posting a revised version to this page. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms. We encourage you to check this page periodically.
Section 26 — Contact Us
Questions about these Terms? Reach us at hello@confiacollective.com.